Right of Withdrawal & Refund Policy

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

A. Cancellation policy

right of withdrawal

When purchasing items on www.alamea-shop.com, you have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must send us (Willy Trotno, Roderweg 34, 56566 Neuwied, Germany, Tel.: 01773314812, email: office@alamea-shop.com) a clear statement (e.g. a sent letter or e-mail) about your decision to withdraw from this contract. You can use the attached model cancellation form for this, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back to us, whichever is earlier.

You must return or hand over the goods to us, alamea eU, Roderweg 34, 56566 Neuwied, immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.

A return to an address other than the address given by us will not be processed and there can be no refund of the payment amount or cancellation of the invoice.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

General information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
You can find all the information about returns guidelines and returns here .

Our Refund Policies

Who bears the cost of return?

The cost of returning products is always borne by the buyer. The costs depend on the offer of the chosen shipping service provider. We recommend shipping with tracking so that you always know where your package is.


Which products can I return and which cannot?

You can return all products, except those listed below, in their original condition within 14 days. The withdrawal period begins upon receipt of your order. If you want to return or exchange something, please download and fill out the return form from our website. Send this form along with the return products directly to us! We do not accept returns without the return form. All items which has been used or are not brand new and packed originally. Worn pregnancy belts, diaper inserts, and pregnancy pilows are excluded from exchange and returns for hygienic reasons.
Any item that got damaged due to inproper usage is not allowed to get returned.

Information about returning our exclusive Kids Furniture

The delivery time for designer furniture is 3-4 weeks. Shipping is free to Germany. As it is a unique individual item, we cannot accept returns unless the customer can prove a production error/quality defect or damage occurred during delivery. The return is at the customer's expense and costs an average of €100. More detailed information on return costs can be obtained from your carrier.


How does the return process work?

Pack the products you want to return well so that they arrive undamaged. Fill out the return form completely, place it in your return package, and send it to the following address:

alamea e.U.
Willy Trotno
Roderweg 34
56566 Neuwied
Germany

Take the package to a post office of your choice. Here, you usually receive a shipping proof. Keep this until the return is fully processed. This is your proof that the package was actually sent and can be requested in case of loss during transport.
Once we have processed the return, we will refund the amount to the account number you provided on the return form. If you have not received your refund after 14 days or have not heard from us, please contact us!

B. Withdrawal Form

If you want to revoke the contract, please fill out this form and send it back.

At

Willy Trotno
alamea eu
Roderweg 34
56566 Neuwied
Germany
Email: office@alamea-shop.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

__________________________________________________________
Name of consumer(s)

__________________________________________________________
Address of consumer(s)

__________________________________________________________
Signature of consumer(s) (only if notification is on paper)

__________________________
Date

(*) Delete where not applicable