Right of cancellation & reimbursement directive

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:

A. Cancellation policy

Right of withdrawal

When purchasing items on www.alamea-shop.com You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must contact us (Willy Trotno, Roderweg 34, 56566 Neuwied, Germany, Tel.: 01773314812, E-Mail: office@alamea-shop.com) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods to us, whichever is earlier.

You must return or hand over the goods to us, alamea, promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. e.U., Roderweg 34, 56566 Neuwied. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling by you which is not necessary to check the quality, properties and functioning of the goods.

Returns to an address other than the one we provide will not be processed and no refund of the payment amount or cancellation of the invoice can be made.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not members of a member state of the European Union and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

General information

1) Please avoid damaging or contaminating the goods.Please return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect the item from damage during transport.
2) Please do not return the goods to us freight collect.
3) Please note that the above-mentioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
All information about return policies and returns can be found here.

Our refund policy

Who bears the costs of the return shipment?
Return shipping costs are always borne by the buyer. These costs depend on the shipping provider you choose. We recommend using tracked shipping so you know where your package is at all times.

Which products can I return and which can't I return?
You can use all products except the ones listed below in original condition return within 14 days. This period of possible withdrawal starts from the receipt of your order. If you wish to return or exchange something, please download the Return form Download the form from our website and fill it out. Send this form directly to us along with the returned products! We will not accept returns without the return form. Worn maternity belts, diaper inserts and clothing are excluded from exchange and return for hygiene reasons.

    How does the returns process work?
    Pack the products you wish to return well so that they arrive undamaged. Fill out the Return form Complete it completely, place it in your return package and send it to the following address:
    alamea e.U.
    Willy Trotno
    Roderweg 34
    56566 Neuwied
    Germany

    Take the package to a post office of your choice. You will usually receive a proof of postage there. Keep this until the return is fully processed. This is your proof that the package was actually sent and can be requested in case of loss during transit.

    Once we have processed your return, we will refund the amount to the account number you provided on the return form. If you haven't received your refund or haven't heard from us after 14 days, please contact us!


    B. Cancellation form

    If you wish to cancel the contract, please fill out this form and send it back.

    To

    Willy Trotno
    alamea e.U.
    Roderweg 34
    56566 Neuwied
    Germany
    E-mail: office@alamea-shop.com

    I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

    _______________________________________________________

    _______________________________________________________

    Ordered on (*) ____________/received on (*) __________________

    ________________________________________________________
    Name of the consumer(s)

    ________________________________________________________
    Address of the consumer(s)

    ________________________________________________________
    Signature of the consumer(s) (only if notification is made on paper)

    _________________________
    Date

    (*) Delete as appropriate